1win Fails to Credit ₹2,000 UPI Deposit for Aviator Game
I made a deposit of ₹2,000 via UPI on January 27 to my 1win account in order to play the Aviator game, but the amount has still not been credited to my account balance. The payment was successfully completed on my end, and I have a transaction record and screenshot clearly proving that the ₹2,000 UPI payment was made.
After noticing that the deposit did not appear in my 1win account, I contacted customer support. I was only told to wait for 7 days, but even after this waiting period, my balance has not been updated and the issue remains unresolved. There has been no clear explanation about where my money went or why the deposit is delayed.
I request that my ₹2,000 deposit made via UPI on January 27 be properly traced and immediately credited to my 1win account, or alternatively refunded to my original payment method without any further delay. I also expect a clear explanation of the cause of this issue so that the same problem does not occur again.
Hello! To help us look into your situation and provide you with accurate information, please send us your game ID. After that our specialists will be able to check the information more thoroughly and get back to you with a clear update or solution as quickly as possible. Thank you for your cooperation.
Reply??????
Hello! Thanks for the clarification. We have checked your account information and at the moment we see one active application that is in progress. The verification of the current application is ongoing, and specialists are already reviewing it. As soon as there are updates or the result is ready, we will definitely inform you.
I can't wait more, I want my payment now!
Hello! We understand how frustrating waiting for your deposit can be. At the moment, the transaction is still being processed due to additional checks on the side of our payment partners, which can sometimes take longer than usual. We cannot cancel a deposit that is currently being processed. We are sorry for the inconvenience this delay may cause. Please note that these procedures are part of standard settlement and security processes. We are working with our partners to ensure that your transaction is processed as soon as possible and will complete it as soon as our partners finalize their checks
Here is attached proof
Live chat created a new ticket (PMNT-4331558) after I submitted my bank statement (Jan 27–Feb 7) and the Navi support screenshot. The case has been forwarded to the relevant department, with a stated waiting period of 1–7 working days. I was told that the funds will be credited if the checks pass. However, it has now been more than 11 days since the debit, and there is still no resolution. Please monitor or mediate this case to ensure a prompt credit or refund.
Hello! The newly created ticket PMNT-4331558 has been successfully registered and is currently under review. Our specialists are checking all related details within the standard procedures to ensure the information is handled correctly. As soon as we receive any new information or a status change, you will be informed right away. Thank you for your patience and understanding while the review is being completed.
Why are you ignoring my messages? Xolvie, your mediation is required. The bot again asked for a bank statement, which I have already provided, but there is still no result.
Hello! We understand that waiting in this situation can be frustrating, and we truly recognize your concern. At the moment, the matter requires additional review, and we want to make sure everything is handled carefully and correctly. For this reason, we’re unable to provide an exact timeframe, as we prefer to share only confirmed information rather than estimates. Please be assured that the issue remains under active review, and we are doing our best to resolve it within our standard procedures. We appreciate your understanding while this process is ongoing.
Hello! Our team is carefully reviewing all relevant details in accordance with standard procedures to ensure everything is processed accurately. While we cannot share any status updates at the time, no additional information is required from you. Please rest assured that we are closely monitoring your transaction and will notify you immediately as soon as there are any news.
Hello! At the moment, there are no new updates to share. Please be assured that we are actively working on your payment and, while we cannot disclose confidential details at this time, we are carefully monitoring the entire process. We will notify you immediately as soon as there is any progress and appreciate your patience.
Hello. We would like to confirm that we are still working on your request. At this time, no further action is required on your part. We will be sure to let you know as soon as we have any new information.
