1win Email Access Lost - Cannot Update Account Details
I am a 1win user with the username “Shubh S***” and account ID 333748***. Yesterday at around 1 p.m., I lost access to the email address linked to my 1win account and since then I have been unable to manage or update my account details properly. Because I no longer have access to that email, I am concerned about the security of my account and any future notifications or verification requests that may be sent there. I want to continue using my account safely, but the old email is no longer accessible to me. I contacted your customer support about this situation under enquiry number 620930, but even after more than 10 hours I have not received any solution. I was only told to wait 24 hours, which leaves my account in a vulnerable position and prevents me from using it normally. I kindly request that my registered email address be updated as soon as possible so that I can securely use and manage my 1win account again. I am ready to complete any necessary identity verification steps you may require in order to confirm that I am the rightful owner of the account, and I expect this process not to be delayed further.
Please respond to my question.
Hello! Thank you for contacting us. Your request to change the email address linked to your account has been accepted and is in progress. Additional information is required, so please contact us in the support chat on the website. The specialists will carry out the necessary check, after which you will receive a notification of the result. Thank you for your cooperation!
How long will it take? I need to withdraw my money urgently. It is asking for an OTP sent to a Gmail account that I do not have access to. 1win, please respond.
The problem was solved after I contacted customer support and provided the required documents. They may ask you to send the transaction receipt of your last or a random deposit to verify that you are the real account owner.
