1win Deposit Not Showing
I deposited an amount of ₹400 into my 1win account through Paytm on 2 April 2026. The transaction is showing as successful in my Paytm account, but the amount has still not been credited to my 1win balance. The UTR for this transaction is 609281727233. Despite the successful status on Paytm, I am unable to see this ₹400 reflected in my 1win wallet. I contacted support and was informed that it would be resolved within 24 hours, but the issue has not been fixed and the money is still missing in my 1win account. I request that this ₹400 be credited to my 1win account as soon as possible or that a clear explanation and solution be provided urgently.
Hello! We understand that the issue with your missing deposit is causing you inconvenience. To help us investigate the matter and resolve it as quickly as possible, please provide your player ID and send a full description of the transaction to our support team. Our team will look into this as soon as they receive your enquiry and will contact you with further instructions.
It has been 3 days, and I have not received my payment or any reply. I tried contacting customer service through the app and attempted to send a screenshot of my transaction, but it wouldn’t go through. I informed the agent about this, and they sent me a link to upload the screenshot. However, the link did not work either. I reported this issue as well, but received no response. 1win, please refund my ₹400 as soon as possible.
Hello! We are continuing to process your transaction. The transfer has already been flagged for priority processing, and we are currently awaiting completion from the payment system. Unfortunately, it is not possible to cancel a transaction that is currently being processed. As soon as the status changes, we will get back to you with an update. We apologise for the delay.
Hello! We have checked your account information and see that the deposit has already been successfully credited. Sometimes the transaction takes longer to process due to delays on the part of the payment provider or an error in the details. Thank you for your understanding. If you have any questions, feel free to contact us.
