1win Deposit Not Credited After SBIPAY UPI Payment
I made a deposit of 9,000 INR to my 1win account on 11/02/2026 at around 3:44 p.m. using SBIPAY UPI. The amount has been debited from my bank/UPI account, but it is still not reflected in my 1win balance and is shown as pending. The transaction number for this payment is 100426619912. I contacted 1win support about this issue, and they told me that it would be resolved within 7 days. However, more than 7 days have already passed, and nothing has been resolved yet. I have the UPI reference/transaction ID and payment proof for this 9,000 INR deposit and can provide it if needed. I request that my pending 9,000 INR deposit be either credited to my 1win account immediately or refunded to my bank account without any further delay, and that a clear explanation be provided for this delay.
Hello! We understand that waiting for your deposit can be frustrating. At the moment, the transaction remains in processing, which means it is going through standard verification and settlement procedures with our payment partners. Certain technical and compliance checks cannot be disclosed publicly, but they are part of the regular process and help ensure that funds are handled securely. Unfortunately, we are not able to cancel a transaction that is currently being processed. We are monitoring the situation and working to have the transaction completed as soon as possible. We will notify you when the process is complete.
It has been 11 days, but the amount is still not credited to my game account. Please inform me of any updates.
Hello! We are glad to confirm that your deposit has been credited to your gaming account successfully, your funds are available to be used on the platform. We apologize for any inconvenience caused and wish you luck.
