1
Yusuf is completely dissatisfied with the result

1win Delays Withdrawals & Provides No Support—Where Is My Money?

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Yusuf
March 18, 2025 12:06 am
127

I am writing this because 1win’s live support has been completely useless, providing only copy-paste responses with no real solutions. I hope someone from the company actually takes action.

On March 12, 2025, I made two withdrawal requests:

₺3,050 at 23:09

₺1,550 at 23:16

Normally, withdrawals take 1-5 hours, but the next morning, my money still hadn’t arrived. I tried again on March 13, 2025, withdrawing ₺508 at 14:45, and still, no payment. Every time I contacted support, they told me to wait 48 hours, then claimed my money was “on hold” and asked me to deposit more funds.

On March 16, 2025, I requested another ₺2,000 withdrawal at 17:29—this time, the system showed it as completed, but I never received my money. Again, support told me to wait 48 hours, but after six days, I still have four pending withdrawals and no clear answers.

1win, this is unacceptable! Deposits are processed in minutes, but withdrawals seem to never go through. This is damaging your credibility. Fix this immediately and pay me my money! Otherwise, I will warn others to avoid your platform.

Yusuf
Yusuf
March 19, 2025 11:50 pm

You said it would be resolved within 7 days, and the money would be transferred either to your game account or the account you specified. Here is the response I received at the end of 7 days. What kind of payment system is this? You mediate for millions of your users and don't even respond for a week. Are you working with them? Are you mocking us?

July 28, 2025 4:16 pm (4 months after complaint)

Hello! If your problem still persists, please contact us through our technical support chat. We will definitely look into the situation and help resolve your issue. Sincerely, the 1win team.

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