I am writing this because 1win’s live support has been completely useless, providing only copy-paste responses with no real solutions. I hope someone from the company actually takes action.
On March 12, 2025, I made two withdrawal requests:
₺3,050 at 23:09
₺1,550 at 23:16
Normally, withdrawals take 1-5 hours, but the next morning, my money still hadn’t arrived. I tried again on March 13, 2025, withdrawing ₺508 at 14:45, and still, no payment. Every time I contacted support, they told me to wait 48 hours, then claimed my money was “on hold” and asked me to deposit more funds.
On March 16, 2025, I requested another ₺2,000 withdrawal at 17:29—this time, the system showed it as completed, but I never received my money. Again, support told me to wait 48 hours, but after six days, I still have four pending withdrawals and no clear answers.
1win, this is unacceptable! Deposits are processed in minutes, but withdrawals seem to never go through. This is damaging your credibility. Fix this immediately and pay me my money! Otherwise, I will warn others to avoid your platform.