I have been using the 1win platform for a long time, and until recently, I was always able to make deposits with my credit card without any issues. However, for the past 3–4 days, the credit card deposit option has been completely removed from the site. In the past, this option was occasionally disabled for a short time but quickly restored. Now, it has remained unavailable for several days, and this has negatively impacted my ability to carry out transactions.
I contacted customer service to ask about the issue. They simply told me that the site was undergoing an update but could not provide any specific solution, timeline, or assurance about when the credit card deposit feature would be reactivated. This lack of clarity is frustrating, especially since I rely on this payment method for my account. For reference, I am accessing the platform from Gaziantep, and my user ID is 34342875.
I am requesting that the credit card deposit option be restored immediately, ideally today, so that I can continue using the platform without further interruption. 1win must provide a clear explanation and ensure users are not left without their primary payment methods.
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