1win Cashout Error

I am writing to raise a concern about a football bet I placed on the 1win US platform on 27/02/2026 as part of a combined/accumulator bet. During the match I attempted to use the cashout feature, but I repeatedly received a system error and was unable to complete the cashout. Because of this ongoing error, I could not cash out at the time I wanted, and the cashout option eventually closed. I lost the chance to secure my winnings, and I believe I was disadvantaged by a technical issue on your side rather than by my own mistake or choice. I have not contacted your customer support yet, as I believe presenting the issue clearly here is the best first step. I kindly request that you review the logs and history for my account and this specific bet on 27/02/2026, especially the period when I tried to cash out and encountered the system error. As compensation for the lost cashout opportunity caused by the error, I am requesting 10,000 dollars, which reflects the amount I believe I should have been able to secure when I attempted to cash out. I ask that you investigate this matter urgently and inform me of your findings and the resolution as soon as possible.