I Face 1win Cash Out Not Working and Losing 2 Units on My Bet
I am experiencing a problem with the cash-out feature on my 1win account. On 10/12, while I had an active bet, I tried to use the cash-out option, but the button remained unresponsive and did not show any available cash-out amount. I refreshed the page, switched to the mobile app, and even changed networks, but the issue persisted only on the cash-out function, while other features of the platform were working normally. This problem was related to a bet with the ID 3421412323. Due to the fact that I could not cash out when I wanted to, I suffered an approximate loss of 2 units. I believe this loss occurred because I was prevented from securing my position at the time I attempted to cash out. I request that you compensate me for the missed cash-out loss resulting from this technical issue and that you thoroughly check and fix the cash-out function to prevent similar problems from happening again.
Support investigated and found that the live settlement service had briefly stopped updating cash-out values for certain markets. After restarting the module, the cash-out option became available again and functioned normally. They apologized for the disruption and applied a small goodwill credit to my account.
Hello! We’re glad to hear that the issue was resolved and that the cash-out option is now working properly. Thank you for your feedback and for recognizing our efforts. If you experience any similar problems in the future, our support team is always ready to help and provide prompt assistance.
