1win Bet Line Changed After 3,400 Hockey Spread Bet
I am writing to report an issue I experienced with a single bet I placed on 1win. I staked 3,400 on a hockey game, selecting the -1.5 spread. I am very careful when placing bets and always double-check the market and selection before confirming, so I was confident about the line I chose at the time of placement. At the end of the day, when I reviewed my settled bets, I noticed that something did not match what I remembered. In the settled history, the line displayed for this bet was slightly different from the selection I am sure I made. While the odds were close and the difference in potential payout was not dramatic, the actual spread listed in the settled bet did not correspond to my intended choice During the betting process, there was no clear or prominent notification that the line had changed right before confirmation. From a user perspective, if a market updates in the final seconds before validation, this change should be clearly highlighted and explicitly shown before the bet is locked in, so that users can confirm they still agree with the updated line. I am sharing this experience so that the situation can be checked and the betting interface and confirmation process can be reviewed to prevent similar issues in the future
Hello! Thank you for your detailed and constructive message. We have carefully reviewed your situation and appreciate that you have taken the time to share this experience. According to the rules of the platform, sports betting is accepted according to the coefficients relevant at the time of betting in the system. In Live betting, especially in highly volatile markets, the odds can change very quickly. However, we completely agree with you: any change to the line immediately before confirmation should be as transparent as possible to the user. In order for us to understand the situation in detail, we need additional information: The bid number will allow our specialists to raise logs and determine exactly which coefficient and line were recorded by the system at the time of confirmation. We will be waiting for more information to help you!
Support later provided the exact timestamp and system log showing the updated line at the moment of confirmation. According to their records, the correct selection was recorded. The issue was clarified, though clearer on-screen warnings would make the process more transparent.
