1win Account Blocked After Deposit
I am writing regarding a serious problem with my 1win account from India. My 1xbet cash agent reached out to me and suggested that I create an account with 1win, saying that you have good bonuses and casino games. Based on this recommendation, I created my 1win account three days ago and started using it. After creating the account, I made deposits and unfortunately lost some money in the beginning, in total approximately 2000 USDT. My first withdrawal request was put on hold, so I contacted the security team and completed the verification process, after which that withdrawal was finally processed. Because I had already lost around 2000 USDT, I deposited another 1000 USDT, trying to recover my previous losses. I then played in the casino and won, but when I tried to withdraw again, the withdrawal was once more put on hold. I contacted both support and the security team multiple times about this second withdrawal, but for two days nobody responded to me. Today, when I opened the app to check my account, I saw that my user profile is completely blocked, without any prior notice or explanation. At this point my account has been suddenly closed and I cannot access my balance. My 1win ID is 360505***. Since support and security are not responding at all, I believe there is a misunderstanding. I request that my account be urgently reviewed, reopened and my remaining balance refunded to me if you do not wish to continue my account. Blocking a user without communication, while holding their balance and not replying to any messages, is unacceptable and feels like pure cheating. I also want to warn other users not to open an account with 1win if this situation is not resolved, because you do not discuss or ask anything from the customer before blocking their account. I kindly ask you to resolve this issue immediately by reopening my account or at least refunding my full remaining balance and giving a clear explanation for this block.
Hello! Your account has been restricted following a completed internal review in line with clause 12.8 of the Platform Rules and our compliance procedures. This decision is based on verification data and internal assessment criteria that are applied to ensure platform security and integrity. At this stage, withdrawal functionality is not available, and the account status remains final. If you would like additional clarification regarding the outcome, you can contact our security team via email for further review. We operate strictly within established rules and compliance standards, which are applied consistently to all users.
This is not correct. You are doing the same thing your security team did. Tell me specifically what I did wrong. Do not just say that I did something wrong and then keep my hard-earned money. Refund my amount.
