I had my 1win main account banned right after completing the KYC process today at around 11:55, with the system stating that there was a “violation of clause 12.8.” Before the ban, I was only playing poker and winning, and I did not engage in any action that should violate the rules or terms of use. Following the ban, my 1win main account with ID 349172*** is now blocked and I cannot access or withdraw my funds. At the time of the ban, 49,000 was locked in my main balance and 6,100 was in withdrawal, and I have no access to either amount. I contacted 1win support regarding this issue, but I have not received any response from them so far, and I have not been given any clear explanation about what clause 12.8 refers to or what I supposedly did wrong. I request that my full funds, including the 49,000 locked in my balance and the 6,100 pending withdrawal, be released and made available for withdrawal as soon as possible. I also expect a clear and transparent explanation about the reason for the ban and the alleged violation, based on clause 12.8, so that this issue can be resolved fairly.
I had been using my 1win casino account actively when it was suddenly blocked about 16 hours ago without any prior warning or clear explanation. At the time my account was blocked, there was a balance of approximately 32,000 in it, and I have not been able to access this money since the block. After...
I am a new user from India and have been using my 1Win account for only two days when my account was suddenly blocked. I received a message stating that, under clause 12.8, my account access has been restricted and cannot be restored, but no clear explanation was provided regarding what rule I suppo...
I have an account with 1win registered with the email address gkg***@gmail.com. On 25 March, I tried to withdraw a balance of 70,000 via crypto, but my withdrawal did not go through and at the same time my poker access was banned. When I contacted support, I was informed that my KYC was declined due...
I have been using my 1win account from India for about six months on my iOS device without any issues until today. Earlier today, I placed a withdrawal request for ₹2,416 from my 1win balance and then contacted 1win support by e‑mail. They asked me to complete KYC, which I did as requested and submi...
I have been using my 1win account with the ID 347731109 (registered to the email address rashwanm***@gmail.com), and around 10 days ago, my account was suddenly blocked without any prior warning. Since then, I have been completely unable to access my account or withdraw my balance of 13,400 EGP. Aft...
