1win Account Banned After KYC
I had my 1win main account banned right after completing the KYC process today at around 11:55, with the system stating that there was a “violation of clause 12.8.” Before the ban, I was only playing poker and winning, and I did not engage in any action that should violate the rules or terms of use. Following the ban, my 1win main account with ID 349172*** is now blocked and I cannot access or withdraw my funds. At the time of the ban, 49,000 was locked in my main balance and 6,100 was in withdrawal, and I have no access to either amount. I contacted 1win support regarding this issue, but I have not received any response from them so far, and I have not been given any clear explanation about what clause 12.8 refers to or what I supposedly did wrong. I request that my full funds, including the 49,000 locked in my balance and the 6,100 pending withdrawal, be released and made available for withdrawal as soon as possible. I also expect a clear and transparent explanation about the reason for the ban and the alleged violation, based on clause 12.8, so that this issue can be resolved fairly.
Hello! Your account has been restricted in accordance with clause 12.8 of the User Agreement. In such cases, platform rules do not allow withdrawals. The User Agreement is available on our official website, and acceptance of these terms is confirmed during registration. Questions related to account status or restrictions can only be reviewed by our security team. Please contact them via email and await their official response.
Hello! Your account has been blocked due to a violation the User Agreement. This decision is final and cannot be reversed. We take fair and responsible play seriously and expect all users to respect the established regulations. Please note that questions regarding account blocks or account status can only be addressed by our security team. We kindly ask you to contact them and wait for their official response.
