Though I ordered a dress and a jacket from PrettyLittleThing, the whole procedure was disorganised from beginning to end. Following days without an update, I opted to cancel the order; email verified this. A week later, though, the package still arrived and the amount was debited from my account. I tried to get support right away, but since there is no customer contact number, obtaining real-time assistance is almost impossible. Following several mails back and forth, I was instructed to personally return the things and wait for a reimbursement. The lack of direct support has been quite annoying, and the whole process seems negligent and improper. I doubt PrettyLittleThing's dependability due to this hassle and lack of openness; I will not be ordering from them once more.
I registered for the Premier Delivery program of PrettyLittleThing, which apparently covers "next day delivery" on every order. It has, nevertheless, been a major disappointment. I have used it several times, however my orders hardly ever show the next day as stated. I recently ordered some clothing...
I picked up a pair of maternity joggers from PrettyLittleThing, expecting them to be good, but it was a total letdown. After washing them twice, the joggers still managed to leave dark dye stains all over my cream blouse and totally wrecked my nude manicure. I contacted PrettyLittleThing’s customer ...
Recently I ordered from Zalando, and the process has been really unpleasant. Originally scheduled to come via DHL, my parcel was unexpectedly tagged as "returned to sender" due to an allegedly "incomplete address," without any prior notice or delivery effort. My address was exactly accurate, and I h...
Zalando's performance has lately been absolutely disappointing. I ordered but never got anything as their end had a problem. Though I could see the tracking was problematic, there was little I could do personally to correct it. Customer service was utterly useless when I got in touch and they merely...
I was told that my item would be shipped on the same day that I purchased it, but it's been two days now and I still haven't received any updates on the shipping status. I reached out to customer service, making it clear that the situation was time-sensitive and that I needed to make the order becau...
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