Zepeto won’t let me log in with my usual credentials, how can I regain access?

If Zepeto won’t let you log in with your usual credentials;

• Try logging in on a different device or network to rule out app or connection issues
• Restart the app and make sure Zepeto is updated to the latest version
• Check whether you’re using the correct login method (email, social login, Apple/Google)

Ask them to;

• Confirm whether your account is temporarily restricted, locked, or flagged
• Verify your account ownership using registered email or linked login method
• Reset your credentials or restore login access if no violation occurred

If the problem persists;

• Keep screenshots of error messages and login attempts
• Use the password reset option and check spam/junk folders
• File a complaint on Xolvie to seek account access restoration and clarification