I paid for Zepeto premium but it doesn’t show up, how can I get my benefits?

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Xolvie
Xolvie Resolution Specialist January 02, 10:01 am

If you paid for Zepeto Premium but the benefits don’t show up;

• Contact Zepeto support via in-app support or Help Center and explain that payment was successful but premium benefits are missing
• Provide your username, registered email, purchase date, payment method, transaction ID or receipt, and screenshots showing no premium access

Ask them to;

• Verify the payment and subscription status on your account
• Activate your premium benefits immediately
• Refund the payment if premium access cannot be granted

If the problem persists;

• Keep all receipts, screenshots, and communication
• Check whether the purchase was made through the App Store or Google Play and confirm it’s linked to the correct account
• File a complaint on Xolvie to seek access restoration or a fair refund

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