On August 8, 2018, I purchased a 0.32-carat baguette ring from the Marmara Park store. I've only worn the ring maybe ten times and still kept it in its original packaging. When I saw the baguette stone on the border of my ring was damaged, I went to the store. After inspecting it, the staff determined that it required repair and stated that it was due to a user mistake. They also told me that the stone would not fall out till it was mended. Unfortunately, when I went to get it repaired again, I discovered that both stones had fallen out. When I sent it for repair, I was informed that I needed to pay ₺1855. When I bought the ring, they told me that the stones would not be lost. I regret shopping at Zen Pırlanta because they do not guarantee their stuff. My complaint remains unresolved. I want recompense for the staff's disinformation and misleading. I immediately request that action be taken to resolve this issue.
I purchased a baguette diamond ring from Zen Diamond, and within the first few months one of the stones fell out. I’ve been extremely careful with the ring — it was never dropped or hit against any surface. Despite this, when I sent it in for repair, I was told it was “user damage” and was asked to ...
I purchased a half eternity diamond ring from Zen Diamond less than a year ago, and one of the stones has already fallen out. When I bought it, they assured me the stones were secure and guaranteed that they stood behind their products. Clearly, that was not the case. I have no idea how the stone c...
Hello, I’ve always loved Zen Diamond and never even considered buying a diamond from another brand. But I need to speak up about a very disappointing experience I had today. I had previously purchased a 0.76 ct F color, 4.39 g five-stone ring from Zen. Since I no longer wear it, I wanted to exchange...
On 04/06/2025, I purchased a baguette ring from Zen Diamond. Since the ring didn’t fit my fiancée’s finger, Zen representatives said it would be resized according to her finger measurement and delivered within a maximum of 15–20 days. I trusted their promise and felt reassured at first. However, whe...
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