Even though I returned the items, Zara insists that they are not in their inventory and refuses to process my return. I've been shopping online for quite some time now, including with Zara, and naturally, there are occasions when I need to make returns. I generated a return label and consolidated multiple items into a single box, each with its own unique order number. Although they handled returns for certain items, they insisted that they hadn't received the remaining ones. What could be the reason for requesting a return for items that were not sent back? We've been communicating back and forth for quite some time now. They mentioned that the items haven't been delivered and unfortunately, they are unable to provide any further assistance. Right from the beginning, they were unable to provide any assistance. There is absolutely no sign of the products that were worth ₺830+₺1050. I will explore all possible avenues and submit complaints to various authorities.
I've been a loyal Zara customer for years, never had an issue until recently. Usually, I bundle up my returns in one box, no problem. Until August 10t...
Zara won't give me back ₺4370, saying the product isn't in the return package, even though it's been delivered to their warehouse. I’ve got the delivery receipt showing that the item made it to their warehouse, but they still won’t go ahead with my refund. It's concerning to consider that the proble...
Zara has not refunded the money for the products I returned and delivered to them in my order 52875127023 for 2 weeks. And we can no longer talk to the customer representative on the phone. We meet on WhatsApp or with the live assistant. A virtual meeting is a separate problem, it makes you feel as ...
On November 28th, I placed an order for a total of 9 items during the discount campaign on their mobile app. A few days later, I received a box containing 4 items. When I checked the tracking panel, it still showed the remaining 5 items as "in transit," so I waited for their delivery until today. Ho...
For the past 10 days, I've been trying to address the issue of my unreturned items with Zara. The customer service response is, '... There is no record of any product related to your order number reaching us, so we cannot proceed with any further action,' and the same response for my other two items...
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