Zara Store Staff Rudeness Complaint
While shopping at the Zara store in Akasya Shopping Mall, I inquired about the availability of a different size for the item I had my eye on. According to them, it was located in the warehouse and should be delivered within an hour. I subtly indicated that I was pressed for time, but they adamantly maintained that it was impossible to expedite the matter. So, I patiently waited because I needed it immediately. I inquired multiple times with the staff about the estimated arrival time of my item. After the designated time had elapsed, I inquired once more, only to be informed that it would arrive within a span of five minutes. I patiently waited for what felt like an eternity... I inquired once more after a span of two hours. At last, the woman took the time to investigate the request and informed me that there had been a mistake in the inventory, resulting in the item not being available in the warehouse. Then, with no regard for my time, she casually proposed having it delivered to my home if I wasn't in a rush, after keeping me waiting for two whole hours. They completely squandered a significant portion of my valuable time.
I wrote that they said "let's send it home." It sounds like they did something nice. But what they actually told me was: let's place an order and have it delivered to your home. If I didn't urgently need it, I wouldn't have waited for 2 hours; I would have shopped online. They kept me waiting for 2 hours, saying it would arrive any moment, and then after 2 hours, they say, "if you want, we can place an order and have it delivered," as if mocking me.
