Zara One-Day Shipping Service Delay
On April 8th, I ordered a product from Zara, and delivery was planned for April 16th. However, I waited till 8:30 p.m. yesterday and no delivery arrived. I contacted them over WhatsApp and chat to inquire about the delay, but they provided no adequate explanation. It's aggravating that the shipping firm never delivers items on schedule and is practically impossible to contact. Responses are delayed by a day, or they just state they have forwarded the message. How is it appropriate not to contact the shipping firm during business hours? Furthermore, where are the employees' managers, and why aren't they providing good service? They quickly end the discussion, making it impossible to reach them again. This lack of politeness is unforgivable. While delays may occur, delivering information and treating the consumer with respect is critical. I am eagerly awaiting information from Zara and OneDayShipping.
Sure, here is the translation of the text from Turkish to English: "Look how quickly Zara responds when I write from my other line. When they can't provide information about their internal processes, they end up not responding to the customer. I guess there is still no response from the shipping company."
Zara and birgündekargo, it has been 18 hours. They still say they are trying to come up with a solution. Also, when you give an answer they don't like, they end the conversation in a ridiculous way. It's a shame, your employees show no dedication or effort. What could be the explanation for 18 hours?
It's been 21 hours, and Zara is still asking for a bit more time. There are no officials around!
It says to wait 48 hours for a different employee of the Zara company. Such inconsistency. They are working with the aim of victimizing customers because of the shipping company they cannot reach.
