On April 8th, I ordered a product from Zara, and delivery was planned for April 16th. However, I waited till 8:30 p.m. yesterday and no delivery arrived. I contacted them over WhatsApp and chat to inquire about the delay, but they provided no adequate explanation. It's aggravating that the shipping firm never delivers items on schedule and is practically impossible to contact. Responses are delayed by a day, or they just state they have forwarded the message. How is it appropriate not to contact the shipping firm during business hours? Furthermore, where are the employees' managers, and why aren't they providing good service? They quickly end the discussion, making it impossible to reach them again. This lack of politeness is unforgivable. While delays may occur, delivering information and treating the consumer with respect is critical. I am eagerly awaiting information from Zara and OneDayShipping.
I placed an order through the Zara online app, and since March 6, the status has been stuck on "shipped". The estimated delivery date was March 10, yet today is March 19, and I still have not received my order. I've tried reaching out via WhatsApp and in-store, but there is no response. Since Zara ...
Last week, I made a purchase from Zara's online store. The estimated delivery date was Friday, but my order never arrived. When I contacted customer service, they kept stalling me without providing any concrete answers. Frustrated by the lack of support, I ended up canceling my order. This week, I d...
On April 12, 2024, I placed an order through the Zara online app. Despite the delivery date of April 16, 2024, my package is yet to arrive as of April 26, 2024. The organization uses "Next-Day Delivery" courier service. I've never been able to contact the courier business on the status of my shipmen...
I bought a vest from Zara. It looks like it was sent out on March 8, but nothing has come or gone since then. Even the name of the recipient isn't in the cargo section, and the company is a joke. Since Wednesday, I've been trying to get in touch with Zara, but their call centers are closed, so I'm w...
still haven't received the items from Zara that I bought on November 11th. There has been no resolution despite my daily attempts to reach out to live support. Concerningly, Zara's customer service has shown no interest whatsoever; despite their claims of involvement, they have not responded to emai...
Comments