On 05.02.2025, my credit card information was used to make a purchase from Zara’s online store without my knowledge or authorization. I am submitting this complaint as I find it hard to comprehend how a transaction like this could happen without adequate security measures being implemented. I anticipate that Zara will implement strong safeguards to protect customer accounts and payment details from unauthorized access. I am quite worried about this situation, and I feel disappointed by the insufficient safeguards for sensitive data on their platform. I am looking for both an explanation and a prompt resolution. If I don't get a satisfactory response, I'll have to take this matter to the appropriate authorities.
On April 25, 2025, a purchase totaling ₺2,617 was made at Zara — but I was not the one who made this transaction. Shockingly, the amount was withdrawn...
On December 2, 2025 at 7:53:12 PM, a transaction for $652 was made on my credit card through Zara.com without my permission or knowledge. This charge was not made by me — I have no idea how this happened. As soon as I noticed the transaction, I called my bank and had my card canceled immediately. W...
On September 29, 2025, my Zara app account was hacked, and unauthorized purchases totaling 17,000 TL were made with my card. After the incident, I contacted Zara customer service, but I was repeatedly redirected to different representatives on WhatsApp and received no real assistance. I had to cont...
On July 29, 2025, at 00:35, Zara processed a ₺4819 transaction on my İş Bankası credit card without my knowledge or consent. I did not place any order, authorize any payment, or interact with Zara at that time. This unauthorized charge has caused me serious distress. Upon noticing the charge, I imm...
On April 23, 2025, Mokaunited/Zara charged ₺759 to my credit card without my knowledge or approval. I discovered this unauthorized transaction on April 26, 2025, and immediately realized that I had not made any such purchase. I demand that this transaction be urgently investigated and that the full...
Comments