On 25.04.2023, I ordered a children's shoe from Zara online to the Kentpark store and on 02.05.2023, I received an e-mail that the order I wanted was delivered to the Kentpark store. Since that day, I have been to the store 3 times to pick up my order, but the product is not there, I call customer service, it says temporarily disabled, I write from the WP line, it says it is in the store, I ask those in the store, they say call customer service, it has been 8 days, the shoe is not there, there is no interlocutor in front of me, what will happen to this order now? And most importantly, why is it said to be in the store even though this order has not been in the store for 8 days
I placed an online order for a pair of shoes from Zara 8 days ago, and the order still hasn’t been processed. I specifically ordered it to wear for an important event this evening, and now that’s no longer possible. I contacted Zara customer service yesterday to check on the status, and the respons...
On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...
On October 14, 2025, I ordered a pair of women’s shoes, model ref2150/610, in size 36 from Zara with the “deliver to store” option, as the size was not available in-store, and completed the payment (Order No: 5437*****16). The order status shows as “shipped” on October 17, 2025, and the store delive...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
I placed an order from Zara (tracking number 23578063581900100099) on 05/10/2024, with an expected delivery date of 08/10/2024. On 07/10/2024, my order went out for delivery but wasn’t delivered because the “institution was closed,” even though no attempt to contact me was made. On 08/10/2024, the s...
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