On October 12, I placed an order on Zara’s website (Order No: 5393*17) and canceled it the very next day, on October 13. Since then, I have been waiting for a refund of $139 to be credited to my bank card. However, no refund has been issued so far, and my bank account shows no related transaction.
I have contacted Zara customer service multiple times, but each time I only receive the same copy-paste response, telling me to “wait 14 days.” I have not received any written confirmation or refund receipt, and this is the first time I’ve experienced such a problem. The delay and lack of communication have caused me serious inconvenience.
I request that the refund of my payment be processed immediately and credited to my bank card without further delay.
On November 27, I placed an order on Zara’s online store for a total of $169. During this transaction, the same amount was charged from my QNB credit card twice, and a total of $337 was withdrawn from my account. My order number is 5447*****34. As soon as I noticed the error, I filed a dispute with...
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
For about a month and a half, I have been experiencing a serious problem with my Zara online purchases. Since November 3, a total of 11 orders I placed — including the one with order number 5448*72 — are first accepted by the system and then later canceled by Zara. The explanation I have been given...
I returned the item I purchased online from Zara on the 19th of last month, but even though 14 days have passed, I still haven’t received my refund. My order number is 151756933. No refund has been reflected in my bank account; I am waiting for the $37 refund to be returned to my Ziraat Bank card. ...
I ordered a product from Zara’s online store, but later found the same model from another brand at a better price. Since my Zara order hadn’t been shipped yet, I canceled it. My cancellation was approved immediately, but my refund still hasn’t been processed! Why is it taking so long to return my m...
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