On August 15, 2025, I ordered a bag from Zara’s online store with the order number 5430*62. It’s been nearly two months, and I still haven’t received my product. I can’t track the shipment, and I haven’t received any delivery updates or notifications. The total amount of the order was $47, which I paid by credit card.
I’ve tried to contact Zara customer service multiple times, but I’ve received no response whatsoever. I also submitted a refund request through the system, but there’s been no reply to that either.
This is the first time I’ve experienced such an issue, and I feel completely let down as a customer. I request that my bag be shipped and delivered to me immediately or that an appropriate solution be provided without further delay.
On September 15, 2025, I purchased a product (Stitch-Detail Mini Bag, Ref: 6529610) from Zara’s website with order number 5390*****13. The product was delivered to Zara by DHL Cargo on September 27. It has been eight days since delivery, yet the return process has not started, and I have not receive...
I placed my order on Friday from Zara’s online store under order number 5405*****31. The checkout page stated that my item would be delivered on Monday, December 1, and an additional $2 fee was charged for express delivery. I paid this fee specifically because I needed the order to arrive quickly. ...
I returned an item from my Zara order #5367*59, and it was delivered to the warehouse on 04/04/2025. Today is 10/04/2025, and I still haven’t received my refund or even a confirmation that the return has been processed. According to the Zara app, return inspections are completed within 72 hours, an...
I am extremely frustrated with my Zara order (number 53138769173) that seems to have disappeared during the delivery process. The lack of communication from Zara is incredibly disappointing. After multiple attempts to reach out through various online channels, I have been assured that I will receive...
My Zara order (tracking number 5363*55) has been stuck in shipping for over a month. At this point, it’s clear that the package is either lost or severely delayed. I have repeatedly contacted Zara’s online customer service, but instead of providing a real solution, they just keep stalling with gener...
Comments