On September 15, 2025, I purchased a product (Stitch-Detail Mini Bag, Ref: 6529610) from Zara’s website with order number 5390*****13. The product was delivered to Zara by DHL Cargo on September 27. It has been eight days since delivery, yet the return process has not started, and I have not received the refund in my account. I have faced this same issue before, and no one responded. I contacted customer service regarding the matter, and they said, “According to the information in our system, your order has been sent to our warehouse. Once the quality control is completed, the refund will be processed, and you will receive a confirmation email from us.” I am currently waiting for a refund of 1,790₺ in total.
On August 15, 2025, I ordered a bag from Zara’s online store with the order number 5430*62. It’s been nearly two months, and I still haven’t received my product. I can’t track the shipment, and I haven’t received any delivery updates or notifications. The total amount of the order was $47, which I p...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
On August 20, I returned the products I purchased from Zara because they were sent incorrectly. My items were delivered to the Zara return center via DHL eCommerce. However, even after 10 days, the refund of ₺4,180 to my credit card has not been processed. I contacted customer service through WhatsA...
I returned an item from my Zara order #5367*59, and it was delivered to the warehouse on 04/04/2025. Today is 10/04/2025, and I still haven’t received my refund or even a confirmation that the return has been processed. According to the Zara app, return inspections are completed within 72 hours, an...
I returned a Zara item from order number 5387*****58 (Ref. No: 6318/233) because I didn’t like it. The package was received at their warehouse on October 30, 2024, but my refund has still not been processed. Initially, I was told the inspection process would take three days, which later increased to...
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