I’ve been waiting for months to receive a refund from Zara after returning my order. Despite following up multiple times, nothing has been resolved. Zara’s customer service is nonexistent—there’s no way to contact a real person, only an AI system. I’ve written to them countless times, and each time I’m told to wait 14 business days, which is clearly untrue since it's been much longer than that. Once, they even claimed the refund was processed and told me to check with my bank. I did, but no refund was recorded. When I reached out again, they just said, “You’ll have to wait, there’s a queue.” It’s been over 2-3 months now, and I’m still waiting. Zara needs to improve their customer service and resolve this refund issue immediately.
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
I made a purchase from Zara on November 28 and later returned the items. However, I still haven’t received my refund. It’s incredibly frustrating that there’s no one to directly address my issue. Zara’s lack of customer service is disappointing, and I no longer plan to shop with them. Their WhatsAp...
I’m facing a major issue with Zara’s refund process. Every time I contact customer service, they ask me for the same information, tell me to wait, and then after days, I get asked for the same details again. It’s been weeks, and I still haven’t received my refund, even though I’ve already paid for a...
I returned a dress to Zara through shipping and didn’t even open the package before sending it back. It has been over 10 days, and I still haven’t received my refund. Adding to my frustration, Zara’s customer service line is no longer operational, and all communication is now handled by artificial i...
I returned my item to Zara, which was sent on August 1, but I still have not gotten my refund. I attempted to contact customer relations, but they were impossible to reach. When the store eventually contacted me, the representative was quite disrespectful and claimed the item was empty. This was sho...
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