I purchased perfume and underwear from Zara’s online store. I returned the items, but even after 16 days, no refund has been issued to my credit card. I see no progress regarding the refund of my $63 payment.
Although I contacted Zara customer service about this issue, I have not received any response. I was given no information about the process, nor was the reason for the delay explained.
To resolve this issue, I request that the $63 payment be refunded to my credit card immediately and that I receive a clear explanation as to why this process has taken so long.
I returned the items from my Zara online order numbered 5408*81. On December 27, 2025, I received an email from Zara stating, “Your refund has been processed,” which also included the refund amount and clearly stated that the payment would be credited back to my credit card within 14 days. However, ...
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
I recently returned an item purchased from Zara, and the refund was supposedly issued to my card. Although I was provided with a receipt confirming the refund, it is not showing in my bank account transactions. When I contacted my bank, they confirmed that no such refund has been processed. Zara’s ...
I returned the item I purchased online from Zara on the 19th of last month, but even though 14 days have passed, I still haven’t received my refund. My order number is 151756933. No refund has been reflected in my bank account; I am waiting for the $37 refund to be returned to my Ziraat Bank card. ...
I initiated the return of a women’s pants and dress from my Zara online order #6568116001 on October 1, 2025. Although two weeks have passed and the return has been approved, the refund for the pants has still not been credited to my card, and the status in the system continues to show as “pending.”...
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