I am a user of the Pocket Option platform, and I make my deposits through Vodafone Cash. On 13/12/2025, I deposited 400 Egyptian pounds from my Vodafone Cash wallet; the amount was deducted from my wallet, but it was not added to my Pocket Option account balance. This problem does not only happen once, it is also repeated with every deposit operation I make through Vodafone Cash, which makes using the platform very difficult for me and causes me financial loss and confusion. Despite this, I continued to use the same method because it had worked before, but the same issue kept appearing. I contacted Pocket Option customer service regarding the latest missing deposit, but I did not receive any response. I find it unacceptable that the money is deducted from my wallet without being reflected in my trading account and without any support response. I request that the amount of 400 Egyptian pounds be credited to my Pocket Option account balance as soon as possible and that this recurring deposit issue via Vodafone Cash be permanently resolved so that I can use the platform safely and without fear of losing my money during deposits.
On December 28, 2024, I deposited ₺1450 into my Pocket Option account, but after two days, the funds still haven’t been added to my balance. I have sent 15-20 emails and submitted multiple support tickets, yet all I receive are automated responses—no real help, no actual resolution. There is no way...
I transferred money to my Pocket Option account and immediately shared the transaction receipt (dekont) as requested. Even though everything was done correctly on my end, they keep saying the money hasn’t arrived. It’s been three full days of back-and-forth, and all I’ve gotten are empty promises li...
Ten days ago, I submitted a ₺30,000 withdrawal request from my Pocket Option account. The money was immediately deducted from my investment balance, but it has still not arrived in my Denizbank Fındıkzade branch account. In addition, on August 12, I made three separate EFT transfers to Pocket Optio...
On September 31, 2023, at 00:48, I deposited $10 through the “fast transfer” method on the Pocket Option mobile app. I did not receive any error messages during the transaction, but the amount I deposited never appeared in my account. This was my first attempt to deposit money into Pocket Option, an...
I’ve been trying to withdraw my $1000 from Pocket Option for over 10 days now, but they are holding my money with no explanation. Despite numerous attempts to contact their customer support, no one responds, and my issue remains unresolved. The platform keeps ignoring my withdrawal request, and ther...
Comments