On April 23, 2025, Mokaunited/Zara charged ₺759 to my credit card without my knowledge or approval. I discovered this unauthorized transaction on April 26, 2025, and immediately realized that I had not made any such purchase.
I demand that this transaction be urgently investigated and that the full amount be refunded to me without delay. It is completely unacceptable for a brand like Zara to be associated with unauthorized charges, and such incidents severely damage customer trust.
If I do not receive a prompt resolution and full reimbursement, I will proceed with filing an official criminal complaint. I expect Zara and Mokaunited to take responsibility for this situation and to correct it immediately.
On April 25, 2025, a purchase totaling ₺2,617 was made at Zara — but I was not the one who made this transaction. Shockingly, the amount was withdrawn...
On July 29, 2025, at 00:35, Zara processed a ₺4819 transaction on my İş Bankası credit card without my knowledge or consent. I did not place any order, authorize any payment, or interact with Zara at that time. This unauthorized charge has caused me serious distress. Upon noticing the charge, I imm...
On September 29, 2025, at 10:43 p.m., a ₺22,139 transaction was made through my card by the merchant Zara. This transaction was carried out without my knowledge or consent. As soon as I noticed it, I immediately canceled my card. This was an unauthorized charge, and I have suffered serious inconven...
On December 2, 2025 at 7:53:12 PM, a transaction for $652 was made on my credit card through Zara.com without my permission or knowledge. This charge was not made by me — I have no idea how this happened. As soon as I noticed the transaction, I called my bank and had my card canceled immediately. W...
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