I placed an order online with Zara. After receiving a confirmation email that my order was complete, I got another email a few hours later stating that the payment for my order wasn't approved, despite having an order code. I tried clicking the "Complete Payment" button to finish the transaction, but the system wouldn't allow it. The message says my items are reserved for 24 hours. I want to complete the payment, but the system keeps saying there's an error. I've tried different cards and browsers multiple times. I even contacted live support and followed the steps they suggested, but the system continues to give errors. I've never experienced this much hassle with any other brand. Last week, they canceled another order, claiming they couldn't find the product, and they don't respond when I email them. All you seem to do is inconvenience and frustrate people.
I've been attempting to make a purchase on the Zara web app since 8:00 PM, but every time, even though there is enough money on my card, the payment does not go through or there is an error, and I am unable to purchase the merchandise. I've had the same problem with other goods while trying. I tried...
For about a year, I have been trying to place orders on Zara’s online store. Despite attempting multiple times with different bank cards and accounts, my orders are instantly canceled every time without any explanation. The payment is charged during checkout but immediately refunded after the cancel...
Placed an order on Zara's online store on January 10, 2024, and sent back a portion of the order through a courier service. Unfortunately, the refund for one item is not yet complete. Even after contacting on WhatsApp on February 6 and getting an unclear email reply on February 9, the refund for the...
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
Last week, I made a purchase from Zara's online store. The estimated delivery date was Friday, but my order never arrived. When I contacted customer service, they kept stalling me without providing any concrete answers. Frustrated by the lack of support, I ended up canceling my order. This week, I d...
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