For about a year, I have been trying to place orders on Zara’s online store. Despite attempting multiple times with different bank cards and accounts, my orders are instantly canceled every time without any explanation. The payment is charged during checkout but immediately refunded after the cancellation, and I receive no error message or clarification. For months, I have repeatedly written to Zara and submitted requests, yet I have never received a positive response. I contacted customer service many times via Instagram and email, but I was only told that the issue lies with the banks. However, I want to emphasize that the problem is not with the banks, as I experienced the same issue using different banks. I believe my account (Z**@outlook.com) may have been mistakenly blocked or restricted, which is causing this issue. My expectation from Zara is that my account be reactivated so I can place orders smoothly from the online store. I request an urgent resolution and a written explanation regarding this matter.
For about a month and a half, I have been experiencing a serious problem with my Zara online purchases. Since November 3, a total of 11 orders I placed — including the one with order number 5448*72 — are first accepted by the system and then later canceled by Zara. The explanation I have been given...
My Zara account was blocked. I suddenly logged out of my account and when I tried to log back in, I couldn't log in and I got the message “Your account has been blocked”. I don't know why it was blocked, I don't know what happened. I have so many orders, I can neither return them nor access the invo...
I can't get a healthy response from Zara customer service, no refund has been made, for some reason I can't place an order. 20 of my orders are automatically canceled. It's not one, not two, 20 in total...I want to know the reason, there is no return, I am constantly directed to the bank. There is n...
It’s been over a month since I placed an order with Zara, and I still haven’t received the items. I’ve asked repeatedly for them to cancel the order, ...
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
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