I placed an online order with Zara on December 10, 2024, as a gift for my mother. However, 19 days later, the order is still marked as "processing." Despite multiple inquiries via live chat, I keep getting the same unhelpful response—that it’s in the warehouse and "preparing." How can such a delay be considered normal?
Adding to the frustration, I cannot cancel the order or get my money back. I paid for this item expecting timely delivery, and Zara has failed to meet this basic expectation. I demand either an immediate refund or for the item to be shipped without further delay. This lack of efficiency and transparency is unacceptable for a brand like Zara.
I placed an order from Zara on April 23, and today is May 7—but my order still shows as “being prepared.” This is completely unacceptable. The estimated delivery date has changed twice already, and both times the new delivery date passed without any explanation or resolution. I reached out to custo...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
I placed an order with Zara on May 6, and the estimated delivery date was May 13. However, as of today, my order status still shows “Preparing,” and I have received no updates. I reached out to customer service, and while they changed the estimated delivery date, the order status didn’t change at al...
I placed an online order for a pair of shoes from Zara 8 days ago, and the order still hasn’t been processed. I specifically ordered it to wear for an important event this evening, and now that’s no longer possible. I contacted Zara customer service yesterday to check on the status, and the respons...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
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