I placed an order with Zara on May 6, and the estimated delivery date was May 13. However, as of today, my order status still shows “Preparing,” and I have received no updates. I reached out to customer service, and while they changed the estimated delivery date, the order status didn’t change at all. There’s been no clear response, no tracking information, and no way to get reliable updates.
If I’ve already paid for my purchase, I expect to be able to track it properly and receive timely information. This silence from Zara creates serious doubts about reliability and customer care. There’s no excuse for not having a system that gives clear and real-time order visibility in 2025.
The lack of communication and transparency has shaken my trust in the brand. I never expected this level of disorganization from a company like Zara. After this experience, I honestly don’t feel comfortable shopping here again.
I placed an order from Zara on April 23, and today is May 7—but my order still shows as “being prepared.” This is completely unacceptable. The estimated delivery date has changed twice already, and both times the new delivery date passed without any explanation or resolution. I reached out to custo...
I placed an online order for a pair of shoes from Zara 8 days ago, and the order still hasn’t been processed. I specifically ordered it to wear for an important event this evening, and now that’s no longer possible. I contacted Zara customer service yesterday to check on the status, and the respons...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
I placed an order through the Zara online app, and since March 6, the status has been stuck on "shipped". The estimated delivery date was March 10, yet today is March 19, and I still have not received my order. I've tried reaching out via WhatsApp and in-store, but there is no response. Since Zara ...
Last week, I made a purchase from Zara's online store. The estimated delivery date was Friday, but my order never arrived. When I contacted customer service, they kept stalling me without providing any concrete answers. Frustrated by the lack of support, I ended up canceling my order. This week, I d...
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