I placed an order from Zara on April 23, and today is May 7—but my order still shows as “being prepared.” This is completely unacceptable. The estimated delivery date has changed twice already, and both times the new delivery date passed without any explanation or resolution.
I reached out to customer service via live chat multiple times, and each time I got the same generic response: “Your order is being prepared. You will receive an email once it ships.” That’s it. No actual update or effort to resolve the issue. I’m extremely frustrated and exhausted from being strung along like this.
To make matters worse, my previous order arrived with a pant leg that was completely torn from top to bottom. Clearly, Zara is failing both in delivery and in product quality.
Zara, if you want customers to keep trusting your brand, you need to do much better. Fulfill my order immediately or issue a refund. And fix your broken customer service responses while you're at it. I’m extremely disappointed and won’t be shopping with you again if this continues.
I placed an order with Zara on May 6, and the estimated delivery date was May 13. However, as of today, my order status still shows “Preparing,” and I have received no updates. I reached out to customer service, and while they changed the estimated delivery date, the order status didn’t change at al...
I placed an online order for a pair of shoes from Zara 8 days ago, and the order still hasn’t been processed. I specifically ordered it to wear for an important event this evening, and now that’s no longer possible. I contacted Zara customer service yesterday to check on the status, and the respons...
I placed an online order with Zara on December 10, 2024, as a gift for my mother. However, 19 days later, the order is still marked as "processing." Despite multiple inquiries via live chat, I keep getting the same unhelpful response—that it’s in the warehouse and "preparing." How can such a delay b...
Last week, I made a purchase from Zara's online store. The estimated delivery date was Friday, but my order never arrived. When I contacted customer service, they kept stalling me without providing any concrete answers. Frustrated by the lack of support, I ended up canceling my order. This week, I d...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
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