I placed an online order through Zara and completed the payment at checkout. The customer service representative assured me that I would receive my order within 5 days. It has now been 11 days, and I am still waiting. I chose in-store pickup as my delivery method, expecting this would speed things up. Today is the 29th, and the estimated delivery date is the 31st—yet my order still hasn't even been shipped.
This delay is completely unacceptable for a brand like Zara. If I had known the shipping process would be this unreliable, I would have never made the purchase. I've received no proper update or explanation from Zara despite reaching out. I paid ₺ for this order (Order No: 5428*****66), and I expect better service.
I demand that Zara ships my package immediately and contacts me with an update. Delaying paid orders and leaving customers in the dark is not how a professional company should operate.
I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8. It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either. I’ve tried calling customer service, but no one picks up. I we...
I placed an order through the Zara online app, and since March 6, the status has been stuck on "shipped". The estimated delivery date was March 10, yet today is March 19, and I still have not received my order. I've tried reaching out via WhatsApp and in-store, but there is no response. Since Zara ...
I placed an order on Zara’s online store (order number 543*068) and chose the next-day delivery option, for which I paid an additional shipping fee. I placed the order on Monday, and it was supposed to be delivered the following day to my Çerkezköy, Tekirdağ address. However, the package was never d...
I placed an order on Zara’s official online store in Turkey on November 29, 2024. The order was delivered to the designated pickup point on December 7, 2024. However, since I wasn’t able to collect it within the specified time, the order was automatically marked for return. Despite this, the courier...
still haven't received the items from Zara that I bought on November 11th. There has been no resolution despite my daily attempts to reach out to live support. Concerningly, Zara's customer service has shown no interest whatsoever; despite their claims of involvement, they have not responded to emai...
Comments