I purchased two items from Zara’s online store, but despite calling the courier company 21 times, my order has still not been delivered. When I called customer service, they said they couldn’t locate my shipment in their system.
Since I never received the products, I’m also unable to initiate a return or refund process. At this point, I honestly don’t know who is supposed to find my missing package, and there’s no one I can directly speak to for help.
I’m beyond frustrated with my recent Zara online shopping experience. I ordered two items, and while the first one arrived without issue, the second item has mysteriously vanished. The courier marked it as delivered at a ridiculous hour during the night, but there was no knock, no doorbell, and cert...
On November 12, I returned the t-shirt and beanie I purchased from Zara’s online store and handed the package over to the courier. Today is December 1, and I still have not received my refund. I have the documents showing that I handed the package to the shipping company, and the tracking system als...
still haven't received the items from Zara that I bought on November 11th. There has been no resolution despite my daily attempts to reach out to live support. Concerningly, Zara's customer service has shown no interest whatsoever; despite their claims of involvement, they have not responded to emai...
I am frustrated with Zara’s delivery service. The delivery date for my order has passed, yet my package still hasn’t arrived. I’ve contacted Zara’s customer service multiple times, but they have been absolutely unhelpful. I’ve received no clear updates, and I cannot even reach the shipping company t...
I bought something from Zara's online store, but it got sent back by the courier before it even got to me. Right now, we haven't issued any refunds. I'm having trouble finding someone to help me figure out what to do. Seems like every number I dial just ends up with pre-recorded messages or those an...
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