I bought something from Zara's online store, but it got sent back by the courier before it even got to me. Right now, we haven't issued any refunds. I'm having trouble finding someone to help me figure out what to do. Seems like every number I dial just ends up with pre-recorded messages or those annoying "temporarily out of service" responses. I've been having trouble getting in touch with Zara.
I purchased two items from Zara’s online store, but despite calling the courier company 21 times, my order has still not been delivered. When I called customer service, they said they couldn’t locate my shipment in their system. Since I never received the products, I’m also unable to initiate a ret...
It's been a few days since I ordered from Zara. The courier claimed to have come, but I discovered that they had gone to a different neighborhood (they could at least check the postal code, by the way; I even noted the name of the adjacent store). The next day, I phoned them, and they stated they h...
I returned an item to Zara for a refund, but they're saying they never got it and won't give me my money back. I can't seem to get a hold of them on their phone lines, and it seems like they're not available for assistance through live chat or WhatsApp. It's not my fault. This situation is not my re...
On November 12, I returned the t-shirt and beanie I purchased from Zara’s online store and handed the package over to the courier. Today is December 1, and I still have not received my refund. I have the documents showing that I handed the package to the shipping company, and the tracking system als...
I’m beyond frustrated with my recent Zara online shopping experience. I ordered two items, and while the first one arrived without issue, the second item has mysteriously vanished. The courier marked it as delivered at a ridiculous hour during the night, but there was no knock, no doorbell, and cert...
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