I Can't Put My Hands on The Products I Bought From Zara, No Delivery to My City

I work and live in the Karlıova district of Bingol. I placed orders through the Zara app on November 23 and November 28. Since Zara works with UPS cargo, my products were shipped to UPS. Then I was called by the UPS cargo courier. He said that UPS cargo does not have a distribution service to Karlıova district and my products will not be brought to Karlıova. They told me that I had to go to the headquarters in Bingol and pick up my cargo from the UPS cargo branch. I told him that I was a civil servant here, that I could not get permission, that it took an hour and a half to get from Bingol to Karlıova, and that it was not possible for me to reach Bingol before the cargo branch closed on weekdays. They told me that if you know someone who comes to Bingol Karlıova, they can come and pick it up and bring it to us when they come to Karlıova. I couldn't find a friend who could pick up my cargo in Bingol and bring it to me. They said that if I did not receive my cargo, it would be refunded. When I shop for products from Zara, I buy with confidence that Zara will bring me my products safely. While PTT, Yurtici, MNG, Sürat, Aras, Sendeo and many cargo companies that distribute to Karlıovaya and that I have worked with before, bring the orders to Karlıova, why does Zara deliver my orders to a company that does not distribute to Karlıovaya? Or why does UPS cargo receive cargo from a region to which it does not deliver? Of course, I am experiencing the consequences of being disgraced with my money. Do I have to experience such stress? Or do I have to be grateful to people for bringing my cargo? Even if it was a 5-10 minute drive and they did not deliver my cargo, I would go and pick it up without hesitation. I want you to find a solution to this problem. Stop sending our orders to UPS cargo or ensure that these cargo reach us. You are responsible for delivering the products I paid for to me. Order number 1: 53064776089 Order number 2: 53073890373