I placed a ₺2,490 Zara order (#5392****35) with a delivery date of October 14–15, to the address Torbalı 5161 Sokak No:31, Carrefour SA Market, Torbalı/İzmir. However, yesterday I was informed that my order could not be delivered because my location was “outside the service area.” When I contacted customer service today, they again told me that the order would not be delivered.
If my address was truly outside the delivery zone, the system should have reflected that at checkout — the delivery date should never have been confirmed. Providing misleading delivery information is unacceptable for a brand of this scale.
When I called customer service, I waited on hold for 8 minutes but was never connected to an agent. Through WhatsApp support, I received unhelpful and rude responses. I did not expect such poor service from a well-known brand like Zara.
I request that my order be delivered to me immediately as promised and that Zara take responsibility for the delay and misinformation.
For my Zara online order #5393*39, I purchased two women’s clothing items and one pair of women’s boots using the same-day delivery option. However, 10 days have passed, and my order has still not been delivered, even though the system falsely shows it as “delivered.” I paid for the order with my cr...
I placed an order on Zara’s online store (order number 543*068) and chose the next-day delivery option, for which I paid an additional shipping fee. I placed the order on Monday, and it was supposed to be delivered the following day to my Çerkezköy, Tekirdağ address. However, the package was never d...
On October 8, I ordered clothes from Zara, to be delivered by Kargoist to my address in Kartal, Istanbul. However, at 11:45 PM, I received an SMS stating that my order had been “delivered”, even though I never received the package. My tracking number is 23505220815100100030, and my Zara order number...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
Dear Sir/Madam, I placed an order numbered 54329055338 on September 7, 2025, through the Zara Turkey website. Despite the promised delivery date of no later than September 10, 2025, as of today (October 6, 2025), the order has still not been delivered. I also paid an additional ₺218 for the “express...
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