I visited Zara at Akbatı Shopping Mall to address a defective product issue. The cashier directed me to someone named S****. Despite a noticeable defect in the product, S****, with hands in pockets, refused to acknowledge it, casually stating, 'I can't see the defect,' and declined to proceed with the return. Even with my receipt, I faced such treatment. When I expressed my desire to speak to a manager, I was disrespectfully ejected from the store, with S**** arrogantly claiming, 'I am both the manager and the boss here.' His disdain was evident, likely fueled by my modest attire. The behavior of the Akbatı Zara staff has turned me off from the brand entirely.
On 23 August 2025, I had a very unpleasant experience at the Zara store located in Samsun Piazza Mall. I brought in a pair of trousers I had previously purchased, which became loose after wearing, along with a recently bought suit that I had only worn once but noticed a stitching defect. The staff m...
I bought 4 things at Zara in Antalya Terracity, but they didn't fit me right. I had to ask for a refund. However, the store manager and cashier treated me in an extremely disrespectful manner, claiming that the products had been used even though I had not worn them. When I told them what was up, the...
This evening, between 8:30 PM and 9:10 PM, I went to the Zara store in Marmara Forum to return a product I had purchased online. The store’s checkout staff were working very slowly and looked visibly displeased. After waiting in line for about half an hour, when it was finally my turn, a curly-haire...
I recently purchased a pair of shorts from Zara. Upon noticing a slight thread defect in the product, I decided to exchange it. However, since my size was unavailable, I opted for a refund. To my dismay, the store manager adamantly refused the return, claiming the item had been worn. Despite my prot...
I recently purchased a pair of fabric trousers from Zara and followed the washing instructions carefully. However, the trousers shrank in length after washing. I visited the Zara store in Akbatı to report this issue. The store manager inspected the product and requested that I try it on to verify if...
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