Claiming I Wasn't Home , Zara  Order Made Its Way Back to the Warehouse

Akay
Zara
188

My order number 53064811343 was supposed to be delivered to me by courier on November 30th. Before it was even distributed, I received a reaction saying I wasn't at home. Thereupon, I requested that the product be returned to you before it was sent to me. Even though 4 days have passed since my request, your customer service is still stalling me and not providing a solution. I request my refund as soon as possible.

Akay
December 11, 2023 6:29 PM

I still haven't received a response. When I speak with the customer representative, they keep saying that I will be informed as soon as possible. It's really ridiculous.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I ordered a product from the Zara online store, but the delivery was severely delayed. How can I expedite the delivery?

191 Complaint

I returned an item to the Zara store but didn't receive a refund. How can I speed up the refund process?

187 Complaint

Similar Complaints

I Face Zara Customer Service Ignoring My Refund Request For Returned Item

Esra
Zara
13

On September 18, I initiated a return request for a children’s polo shirt I purchased from Zara’s online store (Order No...

My Zara Refund Missing for Returned Item

Selin
Zara
87

On November 22, my return package (ID: 514974903) was delivered to Zara. The package contained five items, and refunds f...

Zara Online Order Stuck in Delivery – No Support from Courier Service

Batuhan
Zara
91

I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to ...

Zara Order Delivered to Wrong Address Despite Next-Day Delivery Payment

Seda
Zara
45

On October 9, 2025, I ordered a coat from Zara’s online store (Order No: 5393*17) and paid an additional $3 for the next...