On October 9, 2025, I ordered a coat from Zara’s online store (Order No: 5393*17) and paid an additional $3 for the next-day delivery option. However, my order was not delivered to me today. Instead, it was left at a completely different location, approximately 1 km away from my address, in an unfamiliar residential complex. Because the package was delivered to an incorrect address, I have no access to my item.
As soon as I noticed this issue, I contacted Zara customer service, but no solution or assistance has been provided so far. I want my order to be delivered to me immediately, to the correct address, and I expect Zara to rectify this delivery error.
I also request that the extra fee I paid for express delivery be refunded, as I did not receive the promised service. I urge Zara to resolve this issue promptly and ensure the correct and timely delivery of my order.
I placed an order on Zara’s online store (order number 543*068) and chose the next-day delivery option, for which I paid an additional shipping fee. I placed the order on Monday, and it was supposed to be delivered the following day to my Çerkezköy, Tekirdağ address. However, the package was never d...
On 28.11.2025 I placed an order for a coat via the Zara online store with order number 54432580642. My order was mixed up with someone else’s, and the product I purchased never reached me. The shipment was delivered by Bir Günde Kargo, but I have not been able to reach the cargo company in any way. ...
I placed my order on Friday from Zara’s online store under order number 5405*****31. The checkout page stated that my item would be delivered on Monday, December 1, and an additional $2 fee was charged for express delivery. I paid this fee specifically because I needed the order to arrive quickly. ...
I placed an order on Zara's online store (Order No: 5399***2106) and paid extra to have the delivery date moved to December 18, 2024. When my order wasn’t delivered on the specified date, I contacted the courier company, Birgündekargo (Tracking No: 235831907027). They informed me that no deliveries ...
On October 3, 2025, I placed an order through Zara and paid an additional fee for the “same-day delivery” option. My order number is 54347520900, and it was supposed to be delivered to my address in Istanbul/Sultangazi. However, despite several days having passed, my order has not been delivered, an...
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