On September 18, I initiated a return request for a children’s polo shirt I purchased from Zara’s online store (Order No: 5432*82). As of today, 11 days have passed, yet I still haven’t received my refund. I’ve already been dealing with this issue for nearly a month since my September 4 order.
The courier company confirmed that the product was delivered to the warehouse, but in Zara’s online system, the status still shows as “out for delivery”, and there’s been no progress in the return process. I’ve also messaged Zara customer service, but I haven’t received any response. Both the courier and Zara are creating confusion, and my inconvenience continues.
I request that my refund be processed and paid to me as soon as possible.
On November 12, I returned the t-shirt and beanie I purchased from Zara’s online store and handed the package over to the courier. Today is December 1, and I still have not received my refund. I have the documents showing that I handed the package to the shipping company, and the tracking system als...
I placed an order on the Zara online app on August 7 with the order number 54290563206. Two items from the order arrived without any issues, but the second part of the order shows as having been picked up by the shipping company in one day. However, it was returned to the warehouse without any notif...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
On September 6, 2025, I placed an order through the Zara app for a kids’ cargo jogger pant (order number 5432*16) and selected store pickup at Zara Palladium. However, my package has never arrived and I still have not received the item. I contacted Zara customer service twice via WhatsApp, but never...
I returned my Zara items under order number 5410*36, and the return was marked as delivered on Monday. It’s now been three days, and the return status still shows as “pending.” I contacted customer service, and to my shock, they said there is no legal time limit for the return inspection process. H...
Comments