Yapi Kredi Bank Leaving Me Victimized Despite the Suspicious Transaction

Yapi Kredi Bank, despite the obvious suspicious nature of the transaction being in provisional status, is leaving me as a victim. On July 4, 2023, I accessed the vehicle damage inquiry system online and was directed to the Interactive Tax Office to pay a fee of 10 TL. However, when I saw that instead of 10 TL, 5367.31 TL had been deducted from my account, I immediately realized that the transaction was suspicious. I contacted my bank's customer service and expressed my concerns about being scammed. Although the representative acknowledged the provisional status of the transaction, they claimed that it couldn't be canceled and suggested opening a dispute request. Consequently, I opened the necessary request at the bank's branch. I also emphasized that the provisional transaction should not be processed to prevent irreversible consequences. Despite informing the bank at 14:32, just three minutes after making the transaction at 14:29, the required intervention and actions were not taken, resulting in my victimization. I demand that my grievance be addressed, the suspicious transaction be canceled, and the fee refunded. Furthermore, please be aware that I will pursue all legal avenues, including the BDDK (Banking Regulation and Supervision Agency) and the courts, to seek compensation for the damages incurred during this process.