Hello there, Yapi Kredi Bank. Unbeknownst to me, on October 9, 2023, you deposited the proceeds from the sale of my investment lots into my account twice. I used the funds to pay off my debts. However, your actions, which resulted in a negative balance in my investment account and the blocking of my existing lots while charging interest on the debt, are all illegal. The bank that made the error is attempting to punish me for it. I want to be clear that I do not accept interest charges and am willing to repay the debt in interest-free installments. I've already informed customer service of the situation. If this does not resolve the problem, I will refer it to the BDDK (Banking Regulation and Supervision Agency), the Consumer Arbitration Board, and the CMER (Presidential Communication Center). If those avenues fail to produce a resolution, I am prepared to take the case to court.
Yapi Kredi Bank, despite the obvious suspicious nature of the transaction being in provisional status, is leaving me as a victim. On July 4, 2023, I accessed the vehicle damage inquiry system online and was directed to the Interactive Tax Office to pay a fee of 10 TL. However, when I saw that instea...
As a Yapi Kredi Bank customer living in an earthquake zone, I have faced unfair interest deductions for two separate billing periods, despite the deferment of credit card debt payments in such zones. Frustrated by the lack of response from customer service representatives, I contacted the Banking Re...
Hello. I'm writing about the things that Yapi Kredi Bank did wrong. The credit I used to buy a house with a mortgage has been paid off in full, so the file has been closed. But Yapi Kredi Bank told me in the wrong way that the mortgage lien will not be taken off because of other debts. It is against...
I hope we never face such a devastating disaster in our state and country again. Yapi Kredi initially assured us that during the earthquake months, they would postpone our debts without charging any interest. However, months later, I discovered that period interest had been added to my account. It's...
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