I had three separate accounts with XM Global, and all of them were reset and then completely closed without my approval or any notification. My accounts had been reset for about a week, and as of yesterday, they were fully closed. As a result, I suffered a major financial loss of approximately $80,000.
Before my accounts were closed, my positions were fully hedged, and I had more than enough balance to maintain those positions. Despite this, my accounts were still reset and shut down. When I contacted XM Global about the issue, they provided nothing more than a general explanation stating that market spreads can fluctuate and that the situation was not related to their company. This explanation does not reasonably or satisfactorily justify the loss I experienced or the closure of my accounts.
I have emails and screenshots showing my account activity and the situation. I am requesting that XM Global fully refund the approximately $80,000 that was wrongfully wiped from my accounts and that all three closed accounts be restored to their previous state.
In my XAUUSD trades on XM Global, my positions were closed nearly 100 pips below my stop-loss level, causing my account to be liquidated. During these trades, which occurred around 10:03 a.m. on November 28, I had a balance of 70 USD. When my stop-loss was triggered, my loss should have been around ...
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