XM Global: $1,500 Processed Withdrawal Never Arrived

I hold an XM Global MT5 Ultra Low Trading Account with the account ID 420507***. On 5 September 2026, I requested a withdrawal of USD 1,500 to my Halkbank account via Online Bank Transfer. The transaction with the reference ending in 3666 (full transaction number 75853666) is shown as “Processed” in XM’s system as of 5 September 2026, yet the funds have still not reached my Halkbank account. After this transaction, I made two further withdrawals with a total of USD 3,500 to the same Halkbank account and IBAN, and both of these later withdrawals were successfully credited. This clearly shows that my bank details are correct and that the issue concerns only this specific USD 1,500 transaction dated 5 September 2026. Since noticing that the funds did not arrive, I have been in continuous contact with XM. I first contacted XM Support about the missing USD 1,500 withdrawal on 7 September 2026 and, from that date onward, I have repeatedly contacted XM Support, Turkish Support, Back Office and the official Complaints Department. During this process I have submitted every document requested, including an up-to-date Halkbank account statement, an official bank document showing my full name and complete IBAN, screenshots showing that XM has marked the withdrawal as “Processed”, and bank records showing which subsequent payments were received. Despite providing all this information, I have still not received a payment receipt or a payment-provider tracking/reference number for this transaction, and I have not been given any clear reason for the delay or any definite resolution date. I have only been informed that a financial investigation is underway and that it may take several hours or several business days, without any clear timeframe or concrete update. This situation is not acceptable, as I have been unable to access my own money for days and have had to repeatedly submit the same documents through multiple support channels. The prolonged uncertainty, lack of transparency and absence of clear information have caused me serious inconvenience, concern and financial hardship. For this reason, I request that XM Global urgently credits the missing USD 1,500 to my Halkbank account, provides the official payment receipt and the payment provider’s tracking/reference number, explains in writing the reason for the delay for this specific withdrawal, and issues a formal complaint or case reference number together with a clear and definite resolution date. I expect a concrete and prompt resolution to this issue rather than another general response about an open investigation without a timeframe.