XM charged me for an unexpected rollover fee on my positions, how can I fix it?

Unexpected rollover fees on your XM trade account can be worrying. Rollover fees, also known as swap fees, are charges applied when positions are held open overnight, usually at 22:00 GMT.

These fees depend on things like the difference in interest rates between the currencies and when a trade is started.

For example, trades made at 21:59 GMT will have a rollover at 22:00 GMT, but trades made at 22:01 GMT will not have a rollover until the next day.

To solve this problem, start by checking your trading activity to find out when you started and kept the positions that have rollover fees. It's important to know XM's rolling policy because it explains when and how fees are charged.

If you think the transfer fees were charged by mistake or need more explanation, it's a good idea to reach out to XM's customer support. They can give clear answers and help fix any problems. To make a formal report, you can email [email protected].

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.