I bought my Xiaomi Mi Watch Lite in September 2021. Unfortunately, just two months after the warranty expired in November 2023, the watch stopped working. The Genpa service that has been given permission says they can't fix it. Where can I get this product repaired? Do Xiaomi users in Turkey have a device that cannot be repaired once the warranty expires? Does a malfunction make the watch useless? The problem began when there were eight lines going across the screen. After that, the touchscreen stopped working properly, and then the battery started to die. The watch is broken and needs a new screen. How can Xiaomi Turkey help with this?
I purchased a Redmi Watch 5 Active Matte Silver (Serial No: 57766/B6AFMN5N229020) on May 11, 2025, under the warranty of Xiaomi Turkey Teknoloji (Tax No: 8440992279). In less than a month of normal daily use, the strap connection point detached, despite the watch showing no signs of damage, impact, ...
On August 8, 2023, I contacted Xiaomi because the battery in my phone had swollen. They assured me the warranty covered the swelling and gave me Genpa's Bursa address and a return number. On August 10, 2023, I sent the phone for free. At 14:32 on August 11, 2023, I received a message confirming the ...
Our Xiaomi Vacuum Mop 2 Pro has been experiencing serious navigation issues, and despite multiple service attempts, the problem remains unresolved. At this point, it seems like our next step will be taking legal action against Xiaomi. We first sent the device to Genpa İzmir Çankaya service center o...
On April 25, 2023, I bought the Xiaomi Mi Band 7 from the Adana Optimum Teknosa store, but it was broken. As a customer who has used the Mi Band 6, 5, and 4, I could tell right away that none of the features worked right. On May 5, 2023, 15 days after I bought it, I took it back to the store to get ...
On September 11, 2022, I purchased a Mi Robot Vacuum Mop 2 Pro+ Black Standard with IMEI number 30107.0003784 from Teknomi Teknoloji’s store in Kocaeli. After the product malfunctioned, I returned it to the same store for warranty repair on September 8, 2024. Today is November 13, 2024, and despite ...
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