Xiaomi Mi 11T Pro 12/256 GB Rapid Battery Drain and Speaker Malfunction

Uğur
December 27, 2023 5:39 pm
150

Hey there, I wanted to reach out and talk about my ongoing issues with Xiaomi. I hope that by sharing my experiences, I can help others think twice before choosing this brand. To sum it up, my first device was the Mi 10T Pro, which had a lot of problems and I had to go to the service center multiple times. Even though I tried to solve the problems, they kept happening, so I decided to bring the issue to the Consumer Court. So, basically, the court ordered a replacement device. The second device they sent was a Mi 10T Pro, which was supposed to be brand new. However, when it arrived, it wouldn't charge. So, after I complained, Xiaomi actually admitted they made a mistake. They said they would replace it with a better model, the Mi 11T Pro 12/256 GB. But the third device had its own problems, needing lots of repairs for things like the battery dying quickly, glitches with apps, and issues with the speaker. The device completely failed in the end and wouldn't recognize SIM cards anymore, so I had to go back to the service center again.

After I refused to pay the ridiculously high ₺15,098 fee for repairs, I threatened to take legal action. As a result, Xiaomi offered me a discount, but I turned it down. Strangely enough, they called later and said they could fix the problem without charging anything. But, after they supposedly fixed the device, the NFC function stopped working properly. I had to go back to the service center again, and they offered to give me a new device as a replacement. They assured me that it would be brand new. The fourth device, which was another Mi 11T Pro 12/256, came as a surprise - the SIM card slot was dirty, indicating that it had been previously used. Other problems we encountered were a charger that didn't work and strange display issues. It's really annoying that Xiaomi's promised solutions ended up being a total letdown.

Uğur
December 27, 2023 5:18 pm

Are you aware of the kind of services and customer representatives you work with as Xiaomi? Despite the fact that the last device I sent to you was a Mi 11T Pro 12/256 with a market price of 27,000 TL, you are sending me a Mi 12 8/256 with a market price of 22,000 TL. Can you please ask the service what logic they used to do this? Your call center employee is also saying that the 12 GB version of the Mi 12 is not sold in Turkey. Are they so unaware of their job and the products being sold? How can you make such a defense when I can see the Xiaomi Mi 12 12 GB version with Mi Turkey warranty on every website? I regret choosing almost all of the electronic devices in my home from Xiaomi or the Xiaomi family. Thank you for making me experience this regret.

Uğur
December 27, 2023 5:20 pm

How are you working with services and customer representatives as Xiaomi? Are you aware? The device I recently sent to you is a Mi 11t Pro, a phone with a market price of 27,000 TL, yet you sent me a Mi 12 8/256 with a market price of 22,000 TL. Could you please ask the service under what logic they did this? Your call center employee also says that the Mi 12 12 GB version is not sold in Turkey, showing such a lack of knowledge about the product and the job. While I can see Xiaomi Mi 12 12 GB version with Mi Turkey warranty on every website, how can you make such a defense? I regret choosing almost all of the electronic devices in my house from Xiaomi or the Xiaomi family. Thank you for causing me this regret.

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