I took my Xiaomi 360 camera (1080p) to the Genpa İzmir service center on September 8, 2023, because it was still under warranty. The service center sent me a new device, the Xiaomi Smart 2 X, because it was still under warranty. This is the third time I've sent it back because I can't figure out how to set it up. They keep sending the same model. What do they want to do? The warranty time is almost up. They sent me a new one, but I still can't figure out how to set it up, and there's no help at all. The brand doesn't offer any help, which is a shame. What can you do as a brand to help?
I bought a Xiaomi Camera 360, and after using it for about a month, it stopped working properly. So, I contacted Xiaomi Turkey, and they told me to send the product to the closest service center. The service center told me they couldn't fix it and would give me a replacement. But because the custome...
Our Xiaomi Vacuum Mop 2 Pro has been experiencing serious navigation issues, and despite multiple service attempts, the problem remains unresolved. At this point, it seems like our next step will be taking legal action against Xiaomi. We first sent the device to Genpa İzmir Çankaya service center o...
I brought my Xiaomi Redmi Note 10 phone to the official service center. I told them about the issues, and I got the device in 2-3 business days. Someone told me, "They said that when they delivered it, they didn't find any issues with the hardware or software on your device." I looked at it myself, ...
I snagged a Xiaomi robot vacuum on 12.12.2022, and wouldn't you know it, the thing couldn't map a room properly. Frustrated, I sent it off to the warranty service due to charging and sensor problems. Now, here's where it gets wild – the warranty folks said they'd only cover the motherboard replaceme...
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