4
Resolved

Xiaomi Camera Warranty Replacement and Lack of Support

Serap
Xiaomi
October 9, 2023 8:03 PM49
Serap's Thank You Message
“Thank you to Genpa and Xiaomi customer service for the solution.”

I took my Xiaomi 360 camera (1080p) to the Genpa İzmir service center on September 8, 2023, because it was still under warranty. The service center sent me a new device, the Xiaomi Smart 2 X, because it was still under warranty. This is the third time I've sent it back because I can't figure out how to set it up. They keep sending the same model. What do they want to do? The warranty time is almost up. They sent me a new one, but I still can't figure out how to set it up, and there's no help at all. The brand doesn't offer any help, which is a shame. What can you do as a brand to help?

Serap
October 18, 2023 4:21 PM

Thank you to Genpa and Xiaomi customer service for the solution.

Serap
November 6, 2023 1:56 AM

The issue has been resolved. Thank you, Xiaomi.

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