I bought a Xiaomi Camera 360, and after using it for about a month, it stopped working properly. So, I contacted Xiaomi Turkey, and they told me to send the product to the closest service center. The service center told me they couldn't fix it and would give me a replacement. But because the customer service person didn't know, they told me the wrong thing and I said it was okay to send the same product. The product I got was way worse than the one I bought. I returned the product, and for more than two months, I've been checking in almost every day, but I keep getting told that I gave my approval. I know I said yes, but I was given wrong information. Sorry, but they're not offering any solutions. Right now, the product is still covered by warranty, but I don't actually have the product with me. This means that I don't have anything tangible to prove that I paid for it. This person's experience with the Xiaomi Camera shows how frustrating it can be to receive the wrong product and have a hard time getting it resolved, even with a warranty.
I purchased the Mi13T directly from the official seller of Xiaomi Turkey. Unfortunately, the main camera had a persistent issue with fogging. I made a decision to make a change. I adhered to the return procedure. It's been two weeks and still no updates. Xiaomi mentioned that it could potentially re...
I brought my Xiaomi Redmi Note 10 phone to the official service center. I told them about the issues, and I got the device in 2-3 business days. Someone told me, "They said that when they delivered it, they didn't find any issues with the hardware or software on your device." I looked at it myself, ...
I purchased the Xiaomi Mi Robot Vacuum Mop Pro on November 17, 2020, from K8 Teknoloji with a 2-year Xiaomi Türkiye warranty. I specifically chose the Xiaomi Türkiye guarantee, paying more than other sellers, expecting reliable after-sales service. Recently, my vacuum’s battery started draining too...
I bought the Xiaomi S10+ Plus Robot Vacuum. Two months later, it malfunctioned, and following Xiaomi's guidance, I sent it to their authorized technical service at the Kızılay service center (Service No: 5288212). They demanded ₺3,857, claiming it was due to user error, but I refused repair and requ...
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